退換貨政策

星薈有限公司（Luxe Star Limited）退換貨政策

感謝您在星薈有限公司（Luxe Star Limited）購物。我們致力於確保您對所購買的商品感到完全滿意。如果您對訂單不滿意，我們很樂意協助您處理退貨或換貨事宜。

自您收到商品當日起，您有 [14] 天的時間申請退貨。

一、 退貨資格

為符合退貨資格，您的商品必須滿足以下所有條件：

  • 商品必須處於其原始狀態（未使用、未穿著、未洗滌、未經修改）。
  • 商品必須包含所有原始標籤、吊牌及配件。
  • 商品必須以其原始包裝（例如：原裝盒、防塵袋）退回。
  • 必須提供購買證明或訂單號碼。

二、 不可退換的商品

為保障所有顧客的權益及衛生考量，以下商品恕不接受退換：

  • 特價、清倉或「Final Sale」商品。
  • 客製化或個性化訂製商品。
  • 耳環、貼身衣物（如內衣、泳裝）等（基於衛生考量）。
  • 已兌換的禮品卡。

三、 如何申請退貨

  1. 聯繫客服： 請在收到商品的 [14] 天內，透過電子郵件 [email protected] 聯繫我們的客戶服務團隊，並提供您的訂單號碼及退貨原因。
  2. 獲取授權： 我們的團隊將審核您的退貨請求。一旦批准，我們將向您提供一組「退貨授權號碼 (RA)」及詳細的退貨指示。
  3. 寄回商品： 請將商品妥善包裝，並在包裹上清楚註明您的 RA 號碼。

請注意： 未經授權或未包含 RA 號碼的退貨包裹，我們可能無法受理。

四、 退貨運費

  • 一般退貨： 因個人偏好（例如：尺寸不合、款式不喜歡）而產生的退貨運費，需由顧客自行負擔。
  • 瑕疵品/錯誤商品： 如果您收到的商品有瑕疵、損壞或非您訂購的商品，請在收到商品後 [7] 天內立即與我們聯繫。在核實情況後，星薈有限公司將負擔相關的退貨運費。

我們建議您使用可追蹤的運輸服務寄回商品，本公司對在運輸過程中丟失或損壞的包裹概不負責。

五、 退款處理

  • 在我們收到並檢查您的退貨商品後，將向您發送電子郵件確認。
  • 若退貨符合上述條件，我們將在 [7-10] 個工作日內處理您的退款。
  • 退款將自動退回至您的原始付款方式。原始訂單的運費（如有）將不予退還。

六、 換貨政策

目前，我們建議最快的換貨方式是：請您先按照上述流程退回原始商品以獲得退款，然後在我們的網站上重新下訂單購買您想要的商品。

七、 政策修訂

星薈有限公司（Luxe Star Limited）保留隨時修改本退換貨政策之權利。所有變更將公佈於本公司網站上，恕不另行通知。

Luxe Star Limited (星薈有限公司) — Return & Exchange Policy

Thank you for shopping at Luxe Star Limited. We are committed to ensuring your complete satisfaction with every purchase. If you are not entirely satisfied with your order, we are here to help.

You have [14] calendar days from the date you received your item to request a return.

1. Eligibility for Returns

To be eligible for a return, your item must meet all the following conditions:

  • The item must be in its original condition (unused, unworn, unwashed, and unaltered).
  • All original tags, labels, and accessories must be attached.
  • The item must be returned in its original packaging (e.g., original box, dust bag).
  • Proof of purchase or order number is required.

2. Non-Returnable Items

For hygiene and practical reasons, the following items cannot be returned or exchanged:

  • Final sale, clearance, or “Final Sale” marked items.
  • Custom-made or personalized items.
  • Earrings, intimate apparel (e.g., lingerie, swimwear) (due to hygiene standards).
  • Redeemed gift cards.

3. How to Initiate a Return

  1. Contact Us: Please contact our Customer Service team within [14] days of receiving your item via email at [email protected]. Provide your order number and the reason for the return.
  2. Get Authorization: Our team will review your request. Once approved, we will provide you with a Return Authorization (RA) number and detailed return instructions.
  3. Ship the Item: Securely package the item and clearly mark the RA number on the outside of the package.

Please Note: Returns sent without prior authorization or a valid RA number may not be accepted or processed.

4. Return Shipping

  • Standard Returns: For returns due to personal preference (e.g., wrong size, change of mind), the customer is responsible for the return shipping costs.
  • Defective/Incorrect Items: If you received a defective, damaged, or incorrect item, please contact us immediately (within [7] days of receipt). Once verified, Luxe Star Limited will cover the cost of the return shipping.

We highly recommend using a trackable shipping service, as we are not responsible for items lost or damaged during the return transit.

5. Refunds

  • Once we receive and inspect your returned item, we will send you an email notification.
  • If your return is approved, your refund will be processed within [7-10] business days.
  • The refund will be credited back to your original method of payment. Please note that original shipping fees (if any) are non-refundable.

6. Exchanges

Currently, the fastest way to process an exchange is to return the original item for a refund (following the process above) and place a new order for the desired item on our website.

7. Policy Amendments

Luxe Star Limited reserves the right to amend this Return & Exchange Policy at any time. All changes will be posted on this website without prior notice.

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